Doctor's Technician

Reports to: Brand Manager Location: On-site Store Location Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team.
In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.
About us: At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry.
Our independent practices are located within or adjacent to Stanton Optical retail stores.
Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way.
Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.
Hourly Wage Range: $16 to $18 / hour, plus 2% commission on all personal sales Why join our winning team? We offer a flexible, dynamic work environment where we foster innovation and creativity.
We encourage you to be proactive in sharing the great ideas you have to improve the business.
Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses.
We also offer identity theft protection, pet insurance, and much more.
Paid time off that increases with seniority Professional development and promotion opportunities Employee Assistance Program (EAP) We offer competitive variable compensation opportunities and commission on sales.
Work with an amazing team! Duties & Responsibilities: Greet our patients and customers as they enter the facility, identify patients' need to ensure an easy and memorable experience while providing promotions available on contact lenses.
Answer customers' inquiries and gather necessary information to facilitate service.
Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
Execute dispensing duties.
Perform contact lenses sales.
Create a superior customer experience by teaching patients and facilitating the dispense process.
Foster a strong partnership between the retail team and professional services.
Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
Ensure brand standards by performing basic housekeeping duties when necessary.
Other duties as assigned and required.
Key Qualifications You have 1+ year of experience delivering outstanding customer service to patients and/or customers You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment You have the skills necessary to communicate effectively with a diverse group of people.
High School diploma or equivalent required.
Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company? Do you have schedule flexibility? Work hours will be determined based on business needs.
Knowledgeable about Microsoft Suite 365 Optical experience is a plus.
Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.
com with your request.
This email address is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to the accessibility of the online application system due to a disability.