Ultrasound Field Service Engineer

*Education/Experience:* * Associate’s degree in biomedical, electrical, or computer engineering technology; military training; or equivalent combination of education and experience required * *5 to 20 years of hands-on Ultrasound repair field service experience required* * Above average troubleshooting knowledge of any combination of multi-OEM, multi-modality field service experience a plus *POSITION RESPONSIBILITIES* _(Essential Job Functions)_ * Serves as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls * Provides backup onsite technical support in other territories as necessary * Communicates with Customer Operations Representatives to receive and provide detailed follow-up information regarding new ultrasound service calls, follows up on open calls, and brings issues to closure * Consults by phone and email with Regional Service Manager and/or other technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve the issue * Travels to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates * Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance * Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions * Generates billable service calls and PM services for new customers within territory * Sells new service contracts and renews existing customer contracts * Generates system sales leads and communicates those leads back to sales team * Trains and disseminates knowledge to the rest of the organization regarding ultrasound equipment where applicable * Participates in the on-call rotation schedule for after-hours service calls * Complies with policies, procedures, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System * Performs other duties as assigned *POSITION REQUIREMENTS:* _*A cover letter and resume are required to apply for this position.
*_ *Other Qualifications:* * Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid drivers license and Motor Vehicle Record meeting company requirements and guidelines * Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) software a plus * Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors * Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization * Goal oriented; ability to work independently in a fast-paced environment while juggling multiple projects/tasks required * Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less) * Finger dexterity is required frequently for over 3/4 of the normal work shift * Frequently required to lift, carry, or otherwise move up to 50 lbs while working with medical equipment * Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment *POSITION COMPENSATION AND BENEFITS* * Flexible work schedule * Exempt (Salaried) position; Base salary commensurate with experience, plus monthly commission on billable service, probe repair sales, and contract renewals * Company-sponsored benefits, including medical, dental, life, disability, and 401k * Paid time off and company-paid holidays Job Type: Full-time Pay: $90,000.
00 - $110,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * Ultrasound Field Service Engineer: 3 years (Preferred) License/Certification: * formal training certificates (Required) * Factory trained Certificates (Required) Ability to Relocate: * Modesto, CA: Relocate before starting work (Required) Work Location: In person